Privacy Policy
Last Updated: February 2025
bravithnexo understands that your financial information is deeply personal. This policy explains how we collect, use, and protect your data as you use our financial decision-making platform. We're committed to transparency because trust matters when you're making choices about your money.
Information We Collect
When you use bravithnexo, we gather different types of information to provide our services effectively. Some of this happens automatically, while other details you share with us directly.
Information You Provide Directly
This includes details you enter when creating an account, using our financial tools, or contacting our support team. We collect your name, email address, and contact details. If you choose to use our advanced planning features, you might share financial goals, income ranges, or spending patterns—but only what you're comfortable providing.
Automatically Collected Data
Like most online platforms, we collect technical information when you visit our site. This includes your IP address, browser type, device information, and how you navigate through our pages. We use cookies and similar technologies to remember your preferences and improve your experience.
| Data Type | Purpose | Retention Period |
|---|---|---|
| Account Information | Service delivery and account management | Duration of account plus 7 years |
| Financial Preferences | Personalized recommendations | Until you delete or 3 years inactive |
| Usage Analytics | Platform improvement and research | 24 months in identifiable form |
| Communication Records | Support and legal compliance | 7 years from last contact |
How We Use Your Information
We're not in the business of selling your data. Everything we collect serves a specific purpose related to helping you make better financial decisions.
- Delivering the financial planning tools and resources you request
- Personalizing your experience based on your preferences and behavior
- Sending important updates about your account or changes to our services
- Improving our platform based on how people actually use it
- Protecting against fraud, unauthorized access, and security threats
- Complying with Australian financial regulations and legal requirements
- Responding to your questions and providing customer support
We analyze usage patterns to understand which features help people most. But this analysis happens with aggregated, anonymized data whenever possible.
Australian Privacy Principles Compliance
As an Australian-based service, we follow the Privacy Act 1988 and the thirteen Australian Privacy Principles. This means your data is handled according to strict standards that prioritize your rights and control.
Our Commitment Under Australian Law
We only collect information that's reasonably necessary for our services. You'll always know why we're collecting data and how it'll be used. We take reasonable steps to ensure your information is accurate, complete, and up to date. And we implement serious safeguards to protect your data from misuse, interference, loss, and unauthorized access.
If we ever need to use your information for a purpose you didn't originally consent to, we'll ask for your permission first—unless the law specifically allows otherwise.
Data Sharing Practices
We don't sell or rent your personal information. Period. We only share data in specific, limited circumstances that support our service delivery or meet legal obligations.
This includes trusted service providers who help us operate our platform, like hosting services or analytics tools. These partners are contractually bound to protect your data and can only use it for the specific purposes we've outlined.
Third-Party Services
Some features connect with third-party financial institutions or data providers. When you choose to use these integrations, those companies have their own privacy policies that govern how they handle your information.
We carefully vet our partners, but we can't control their practices once data leaves our systems. We encourage you to review their policies before connecting external services.
Your Privacy Rights
You have meaningful control over your information. Under Australian law, you have specific rights that we're required to honor—and we've built tools to make exercising these rights straightforward.
Access Your Data
You can request a copy of the personal information we hold about you. We'll provide this in a structured, commonly used format within 30 days.
Correct Inaccuracies
If something's wrong or outdated, you can update most information directly in your account settings. For other corrections, just contact our support team.
Delete Your Information
You can request deletion of your personal data, subject to certain legal retention requirements. We'll process these requests within 30 days.
Opt Out of Communications
You can unsubscribe from marketing emails anytime. Essential service communications will continue, but you control everything else.
Data Portability
You can export your data in machine-readable formats to move to another service if you choose. Your information shouldn't lock you in.
Lodge a Complaint
If you're not satisfied with how we've handled your data, you can complain to us or directly to the Office of the Australian Information Commissioner.
To exercise any of these rights, email us at support@bravithnexo.com with "Privacy Request" in the subject line. We'll verify your identity and respond promptly.
Data Security Measures
Protecting your financial information is something we take seriously. We employ multiple layers of security to safeguard your data from unauthorized access, alteration, or disclosure.
Technical Safeguards
All data transmitted between your device and our servers is encrypted using industry-standard TLS protocols. We store sensitive information in encrypted databases with restricted access controls. Our systems are regularly updated and patched to address security vulnerabilities.
Organizational Measures
Access to personal information is limited to employees who need it to perform their jobs. All team members undergo privacy and security training. We conduct regular security audits and penetration testing to identify potential weaknesses.
While we implement strong protections, no system is completely immune to breaches. If a data incident affects your information, we'll notify you promptly as required by Australian law and work with you to minimize any potential harm.
Cookies and Tracking Technologies
We use cookies—small text files stored on your device—to make our platform work properly and remember your preferences. Some cookies are essential for basic functionality. Others help us understand usage patterns or remember your settings between visits.
Types of Cookies We Use
- Essential cookies that enable core features like secure login and account access
- Preference cookies that remember your settings and choices
- Analytics cookies that help us understand how visitors use our platform
- Marketing cookies that limit how often you see certain messages
You can control cookie settings through your browser preferences. Blocking certain cookies might affect your experience or prevent some features from working properly.
Children's Privacy
bravithnexo is designed for adults making financial decisions. We don't knowingly collect information from anyone under 18. If you're a parent and believe your child has provided us with personal information, contact us immediately and we'll delete it.
International Data Transfers
Your information is primarily stored on servers located in Australia. Some of our service providers operate from other countries, which means your data might be processed outside Australia.
When we transfer data internationally, we ensure appropriate safeguards are in place through standard contractual clauses or other approved mechanisms. We only work with providers in jurisdictions with adequate privacy protections or those who contractually commit to Australian-equivalent standards.
Changes to This Policy
We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our platform before the changes take effect.
The "Last Updated" date at the top tells you when we last revised this policy. We encourage you to review it periodically, especially before sharing new information with us.
Data Retention Practices
We keep your information only as long as necessary for the purposes we collected it. Retention periods vary based on data type and legal requirements.
Account information is retained while your account is active and for seven years afterward to comply with financial record-keeping laws. Usage analytics are typically kept for 24 months before being anonymized or deleted. If you delete your account, we'll remove your personal data within 90 days, except where we're legally required to retain certain records.